CK9 FAQ — Answers to all your questions, right here

You don't need an NID to register. An account can be opened with just your name, mobile number, and email. However, KYC (Know Your Customer) verification is required for your first withdrawal — at that point, a copy of your NID or passport will be needed.

No. Under ck9's policy, each person is allowed only one account. Opening multiple accounts from the same device or IP address may result in all accounts being closed and any accumulated balance being forfeited. However, separate family members may each create their own account using their own details.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP. Verify with the OTP, then set a new password. The whole process takes just 3–4 minutes.

No — ck9 strictly enforces an 18+ age limit. Your date of birth is required at registration, and age is verified during KYC. Any account found to belong to someone under 18 is closed immediately.

Name changes are generally not possible, as your name is verified during KYC. To change your mobile number, submit a request via Account Settings — an OTP will be sent to the new number. For email changes, please contact Support.

You can activate self-exclusion from the Responsible Gaming page. To permanently close your account, email support@ck9.run. Make sure to withdraw your balance before closing your account.

Log in and go to the "Referral" section — you'll find your unique referral code there. Share it with a friend; when they use it during registration, both of you will receive a bonus. Referral bonuses are added directly as cash.

The minimum deposit at ck9 is ৳500 (five hundred BDT). This applies to all members, new and existing. The maximum deposit limit depends on your account tier and chosen payment method.

Withdrawals via bKash, Nagad, and Rocket typically process within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. If your KYC verification is pending, your first withdrawal may take slightly longer.

ck9 typically charges no withdrawal fees. However, mobile banking providers may apply their own transaction charges. For large withdrawal amounts, contact Support to check if any conditions apply.

Wait 5–10 minutes first. If it still hasn't arrived, contact us via Live Chat with your transaction ID and a screenshot. Our team will verify it manually and resolve the issue promptly.

The minimum withdrawal amount at ck9 is ৳500. To withdraw bonus winnings, you must first meet the wagering requirements. Please refer to the Terms & Conditions page for full bonus details.

For security reasons, ck9 requires that deposits come from a mobile banking account registered in your own name. Deposits from third-party numbers may be flagged as suspicious and could cause verification delays.

Withdrawals are typically rejected due to incomplete KYC, unmet bonus wagering requirements, or mismatched account details. The reason will be provided via email or app notification. Contact live chat for help resolving the issue.

Wagering refers to the number of times you must bet a bonus amount before withdrawing it. For example: if you receive a ৳1,000 bonus with a 30x wagering requirement, you must place a total of ৳30,000 in bets before withdrawing. Learn more Terms & Conditions on the page.

Logging in to ck9 every day automatically adds your login bonus. You'll see a notification on the home page after logging in. Log in for 7 consecutive days to unlock a special mega bonus.

Most bonuses can be used on slots and Sports Betting. Some bonuses are restricted to specific games — this will be stated in the bonus terms. Restrictions may apply when using bonuses in Live Casino.

Points accumulate through regular gaming and betting. Once you reach a set threshold, you'll automatically be promoted to a higher VIP tier. VIP members enjoy a dedicated account manager, higher cashback rates, and exclusive event invitations.

Bonus validity varies by type. Welcome bonuses must generally be used within 30 days. Daily bonuses expire within 24 hours if unused. The validity period for each bonus is stated in its respective bonus details.

Every Monday, a 15% cashback on your previous week's net losses is automatically credited to your balance — no action required. The cashback applies when your net loss is at least ৳1,000.

Log in → Go to the Sports section → Select cricket → Browse live matches → Choose a market (e.g. runs off the next ball, wickets in the current over) → Enter your stake → Confirm. You can bet while following the live score in real time.

Yes, most slot games at ck9 have a demo mode, and some can be played in demo without logging in. However, winnings from demo mode cannot be withdrawn. You can also use bonus funds to get familiar with a game before playing for real.

Once a bet is confirmed, it generally cannot be cancelled. However, some Sports markets may offer a "cash-out" option before the match begins. Cashing out locks in a guaranteed return based on the odds at that moment.

There is no maximum win limit when playing with real money. However, some games may have a maximum withdrawal cap on winnings from bonus money — this will be specified in the bonus terms.

If a Sports bet has already been confirmed, it remains active even if you lose internet — the outcome is settled automatically based on the result. For casino games, the session is temporarily paused if the connection drops, and resumes from where you left off once you reconnect.

On the Sports page, click on a market for a match — it will be added to your bet slip. Click on another match to add it as well. Then select "Accumulator" on the bet slip. If all selections win, the odds are multiplied — giving you the chance for a bigger payout.

New games are added to ck9 every week. New Games You'll find all the latest games on the page. If you're logged in, they'll also appear in the "New Additions" section on the home page. Enable app notifications to be alerted as soon as new games go live.

ck9 never sells or unauthorizedly shares your personal information with third parties. Your data is used solely to provide our services and meet legal obligations. Learn more Privacy Policy on the page.

Change your password immediately. Log out of all active sessions from your account settings. Then send a detailed email to support@ck9.run. Our security team will investigate promptly.

Log in → Account Settings → Security → 2-Step Verification → Enable. A code will be sent to your mobile — enter it to confirm. From then on, logging in from a new device will require an OTP.

No ck9 staff or representative will ever ask for your password or OTP. If anyone does — it's a scam. Do not share your password. Report it immediately at support@ck9.run.

Account Settings → Responsible Gaming — there you'll find options for deposit limits, session time limits, cooling-off periods, and self-exclusion. All tools are free. Learn more Responsible Gaming View on page.

Always ck9.run/app Download the app from the official source. Do not download from third-party websites or unknown links — these may contain malware. The official link is always safe.